New Delhi: In order to curb e-ticketing malpractices, a number of preventive and punitive measures have been taken by Indian Railways.
Some of the important initiatives taken in this regard, to make IRCTC reservation website, foolproof are as under:
- Instructions have been issued to ensure that tickets are not booked on abbreviated names and full name of the passenger and the surname wherever applicable are captured at the time of booking reserved tickets.
- Carrying of prescribed identity proof has been made compulsory for one of the passengers while undertaking journey in reserved class.
- Regular checks are conducted in mass contact areas such as Passenger Reservation System (PRS) centres, booking offices, platforms, trains etc. to prevent unauthorized ticketing activities including the use of scripting software. Such checks are also intensified during peak period like festivals, holidays etc.
- In case of online booking of tickets, checks have been applied on minimum time required to enter the passenger details and CAPTCHA and no ticket can be booked before 35 seconds. User IDs are checked on daily basis and those IDs found using malpractices like fast booking of tickets are deactivated.
- The authorized agents of IRCTC have been restricted from booking tickets during first fifteen minutes of opening the Advance Reservation Period (ARP) booking and Tatkal booking.
- General public are also educated through Public Address System and media, not to buy tickets from unscrupulous elements and consequences of buying tickets from these sources.
- Restrictions have been put on creation of IRCTC user ID and booking of tickets per user.
- Dynamic CAPTCHA has been introduced at registration, login and booking page.
- Multilayer security & regular audits by Standardization Testing and Quality Certification (STQC).
- A limit of booking 6 Railway tickets by an individual user in a month has been set in case of booking from Indian Railway Catering and Tourism Corporation (IRCTC) portal. This limit has been revised to 12 Railway tickets in a month for those individual users who have linked their IRCTC user ID with their respective Aadhaar number and ensured that at least one of the passengers in the passenger list is verifiable through Aadhaar number.
- Regular drives are being conducted by RPF against persons/agencies found involved in unauthorized carrying on of business of procuring and supplying of railway tickets. The offenders are booked under section 143 of the Railways Act. Cases having wider ramifications and involving ingredients of other offences are being dealt in coordination with other law enforcement agencies like Police & CBI.
- Use of PRABAL query based application for verification of IRCTC IDs to detect the cases of illegal E-ticketing with follow up action.
This information was given by the Minister of Railways, Commerce & Industry and Consumer Affairs, Food & Public Distribution, Shri Piyush Goyal in a written reply to a question in Lok Sabha on 17th march